Privacy Policy — ze888

This Privacy Policy ("Policy") describes how ze888 ("Platform", "we", "us", "our") collects, processes, stores, shares and protects the personal data of individuals ("User", "you", "your") who access, register on or use the services available at https://ze888.cam.

This Policy applies to all users of the ze888 Platform, including those accessing the Platform from Pakistan and any other location. It applies to data collected through the website, any mobile browser interface associated with the Platform, communications with the support team, and any other means through which you interact with ze888.

ze888 is committed to handling personal data responsibly, transparently and in accordance with applicable data protection obligations. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, phone number, national identity number (e.g., CNIC), device identifiers and IP address.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, transmission, disclosure and deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, ze888.
• "Data Processor" means any third party that processes Personal Data on behalf of the Data Controller under a data processing agreement.
• "KYC Data" means identity verification documents submitted by a User, including government-issued identification such as CNIC, Passport, proof of address and related materials.
• "Cookies" means small data files placed on a User's device by the Platform for the purposes described in Section 8 of this Policy.
• "Third Party" means any natural or legal person, public authority, agency or body other than the User and ze888.

ze888 acts as the Data Controller with respect to the Personal Data collected from users of the Platform. As Data Controller, ze888 determines the purposes for which Personal Data is collected and the manner in which it is processed.

Where ze888 engages third-party service providers to process Personal Data on its behalf — including payment processors, KYC verification partners and analytics providers — those entities act as Data Processors operating under contractual data processing agreements that restrict their use of your data to the specific purposes for which it was shared.

For all data-related enquiries, requests to exercise your rights, or to raise a data protection concern, please contact ze888 using the details in Section 16 of this Policy.

ze888 collects Personal Data through the following means and in the following categories:

4.1 Data You Provide Directly

4.2 Data Collected Automatically

• Device & Technical Data: IP address, browser type and version, operating system, device type, screen resolution, language settings.
• Usage Data: Pages visited, time and duration of sessions, bet placement history, game activity, deposit and withdrawal frequency and amounts.
• Cookie Data: Session identifiers, preference settings, analytics identifiers. See Section 8 for full cookie details.
• Location Data: Approximate geographic location derived from IP address. ze888 does not collect precise GPS location data.

4.3 Data from Third Parties

ze888 may receive Personal Data about you from third-party sources including KYC verification providers, fraud detection and AML screening services, and payment processors. Data received from these sources is handled in accordance with this Policy and the respective third-party data sharing agreements.

ze888 uses the Personal Data it collects for the following purposes:

1. Account Management: To create, maintain and administer your ze888 Account, including processing registration, verifying identity and managing Account settings.
2. Service Delivery: To provide access to sports betting, live casino, slot gaming and all other Platform features; to process deposits and withdrawals; to settle bets and credit winnings.
3. Identity Verification (KYC): To comply with Know Your Customer requirements including age verification, identity confirmation and AML obligations before processing significant withdrawals or upon reasonable suspicion.
4. Customer Support: To respond to enquiries, complaints and requests submitted via Live Chat, email or the Help Centre.
5. Fraud Prevention & Security: To detect, investigate and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering and other prohibited conduct as defined in the Terms & Conditions.
6. Legal & Regulatory Compliance: To meet obligations under applicable law, including AML regulations, data retention requirements and responses to lawful regulatory or law enforcement requests.
7. Platform Improvement: To analyse usage patterns, session data and betting activity (in aggregate and anonymised form where possible) to improve Platform performance and user experience.
8. Responsible Gambling: To monitor for indicators of problem gambling behaviour and, where appropriate, apply responsible gambling tools or contact the user in line with the Platform's responsible gambling obligations.
9. Communications: To send transactional messages such as deposit confirmations, withdrawal status updates, account security alerts and promotional communications where the User has not opted out.

To the extent that international data protection standards apply to ze888's processing activities, the Platform processes Personal Data on the following legal grounds:

• Contractual Necessity: Processing required to perform the agreement between ze888 and the User — including account creation, transaction processing, bet settlement and KYC verification.
• Legal Obligation: Processing required to comply with applicable law, including AML regulations, regulatory record-keeping and responses to lawful authority requests.
• Legitimate Interests: Processing for the Platform's legitimate business interests, including fraud prevention, security monitoring, Platform improvement and responsible gambling monitoring, where these interests are not overridden by the User's rights.
• Consent: Where consent is the legal basis — for example, for marketing communications or non-essential cookies — Users may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ze888 does not sell, rent or otherwise commercialise your Personal Data. Data is shared with third parties only in the following circumstances:

7.1 Service Providers

ze888 engages third-party service providers to support platform operations. These include KYC and identity verification vendors, payment processing providers, fraud detection and AML screening services, IT infrastructure and hosting providers, customer support platform operators and analytics services. All such providers operate under contractual obligations limiting their use of your data to the specified service purpose.

7.2 Payment Processors

When you make a deposit or withdrawal, relevant financial data is shared with the payment method provider as necessary to complete the transaction. Payment references such as Easypaisa, JazzCash, Raast and bank transfers via HBL, UBL, Meezan Bank or Bank Alfalah are mentioned as contextual examples — ze888 shares only the minimum data necessary with any payment processor and does not claim endorsement from any such provider. Users' payment provider's own privacy policy will also apply to such transactions.

7.3 Regulatory & Legal Disclosure

ze888 may disclose Personal Data to regulatory bodies, law enforcement agencies or courts where required to do so by law, lawful order or where such disclosure is necessary to protect the rights, property or safety of ze888, its users or the public.

7.4 Business Transfers

In the event of a merger, acquisition, restructuring or sale of the Platform operator's business, Personal Data held by ze888 may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer that materially affects the handling of their data.

ze888 uses cookies and similar tracking technologies to operate the Platform effectively, maintain your session, and analyse usage patterns. The following categories of cookies are used:

Essential cookies cannot be disabled as they are necessary for the Platform to function. Functional and analytics cookies may be manageable through your browser settings, though disabling certain cookies may affect Platform functionality.

ze888 does not use third-party advertising or retargeting cookies. No cross-site tracking cookies are set for the purpose of serving personalised advertising on external websites.

ze888 retains Personal Data for the period necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active Account Data: Retained for the duration of the Account's active status and for a defined period thereafter, as required by applicable regulations.
• KYC & Identity Documents: Retained in accordance with applicable AML record-keeping requirements, which typically mandate retention for a minimum period following the end of a business relationship.
• Transaction Records: Financial transaction data is retained as required by applicable law and in accordance with AML obligations. Deposit and withdrawal records, including amounts in PKR, are retained for the prescribed regulatory period.
• Support Communications: Records of support interactions are retained for a reasonable period to support complaint resolution and quality assurance.
• Closed Accounts: Upon Account closure, Personal Data is retained for the minimum period required by law before being deleted or anonymised, except where ongoing legal proceedings or regulatory requirements mandate extended retention.

Following expiry of the applicable retention period, Personal Data is either securely deleted or anonymised such that it can no longer be associated with an identifiable individual.

ze888 operates as an online platform accessible globally. This means that Personal Data collected from users — including those in Pakistan — may be processed, stored or accessed by systems or personnel located in jurisdictions outside Pakistan.

Where Personal Data is transferred to countries that may not provide the same level of data protection as the User's home jurisdiction, ze888 takes steps to ensure that appropriate safeguards are in place, including contractual protections with service providers, to protect the security and confidentiality of transferred data.

Depending on the data protection laws applicable to ze888's processing of your Personal Data, you may have some or all of the following rights. ze888 will endeavour to respond to valid rights requests within a reasonable timeframe:

ze888 implements technical and organisational security measures designed to protect Personal Data against unauthorised access, accidental loss, destruction or alteration. These measures include:

• Encryption in Transit: All data transmitted between users' browsers and the ze888 Platform is encrypted using TLS/SSL protocols. Look for the padlock indicator in your browser's address bar.
• Access Controls: Access to Personal Data within ze888's systems is restricted to personnel who require it to perform their roles. Access is governed by role-based permissions and regularly reviewed.
• Password Security: User passwords are stored using one-way cryptographic hashing. ze888 does not store or have access to plaintext passwords.
• Monitoring & Logging: System access and data processing activities are logged and monitored for anomalous behaviour indicative of unauthorised access or breach attempts.
• Third-Party Vetting: Service providers who process Personal Data on ze888's behalf are subject to security assessments and contractual data protection obligations.

Despite these measures, no internet-based platform can guarantee absolute security. Users are responsible for maintaining the security of their own account credentials and should contact support immediately upon suspecting unauthorised account access.

ze888 is strictly an adults-only platform. The Platform does not knowingly collect Personal Data from any individual under the age of 18, or the higher minimum age required by the operator's license jurisdiction.

If ze888 becomes aware or has reasonable grounds to believe that Personal Data has been collected from a minor, the relevant Account will be immediately closed, all funds handled in accordance with the Terms & Conditions, and the minor's data deleted or rendered non-identifiable as promptly as possible.

Parents or guardians who believe their child has registered on ze888 should contact the support team immediately at the contact details provided in Section 16.

This Privacy Policy applies solely to the ze888 Platform and does not extend to any third-party websites, services or platforms that may be referenced in Platform content. ze888 is not responsible for the privacy practices or content of any third-party sites.

When payment methods are referenced in educational content on ze888 — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah — users who interact with those providers' own platforms or services are subject to those providers' own privacy policies and terms. ze888 does not control, endorse or take responsibility for third-party privacy practices.

ze888 reserves the right to amend this Privacy Policy at any time. When material changes are made, the "Last reviewed" date at the top of this page will be updated. Where changes are significant, ze888 may notify registered users by email or through a notice on the Platform.

Users are encouraged to review this Policy periodically. Continued use of the Platform following the publication of an updated Policy constitutes acceptance of the revised terms. If you do not accept the updated Policy, you should cease using the Platform and contact support to request Account closure.

For all data protection enquiries, rights requests, privacy complaints or questions about this Policy, please contact ze888 using the following channels:

• Live Chat: Available through the Platform interface — the fastest channel for most queries
• Help Centre: Self-service resources covering common account and privacy questions
• Email: [email protected] — displayed as plain text only; not a clickable link

When submitting a data rights request, please include: your full name, Account username, a clear description of your request, and any relevant dates or context. ze888 may request additional identity verification before processing your request in order to protect account security.

ze888 will acknowledge all formal privacy-related requests within a reasonable timeframe and aims to resolve them as promptly as the nature of the request permits.